What is QASRO?
QASRO, or Quality Assurance System for Refugee Organisations, is a tool to help refugee organisations ensure they are well run and deliver high quality services. Developed in partnership by the Refugee Council and other refugee organisations, QASRO provides a unique tool to meet the growing demand for quality assurance and performance management.
Based on self-assessment, QASRO enables an organisation to set standards, monitor performance, and make improvements in all aspects of its operation. A portfolio of evidence shows funders and other stakeholders how the organisation maintains standards and improves performance.
QASRO contains three key sections that make it uniquely suitable for refugee organisations:
- Standards in 12 key areas of organisational development
- Guidelines for delivering key services for refugees
- Sample policies and other materials
All three sections reflect the activities and challenges of refugee organisations, and the sample materials were developed by refugee organisations themselves.
A clear, simple introduction shows how to use QASRO, and there is a wide range of information and references throughout, signposting users to key resources including up-to-date regulations, manuals and specialist help.
The introduction also explains what makes QASRO a specialist system and gives a step by step explanation on how to implement it in your organisation.
Who can use QASRO?
QASRO is designed specifically for frontline organisations providing services to asylum seekers and refugee organisations, including refugee-led community organisations. Projects for asylum seekers and refugees, or non-specialist organisations with asylum-seekers and refugees among their other users, may also find QASRO useful. Second-tier organisations may find QASRO a useful tool in building the capacity of frontline organisations who work with refugees.
To find out more
If you are interested in using QASRO, please contact the Quality Project Co-ordinator on 0207 346 1173
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