What is QASRO?
QASRO, or Quality Assurance System for Refugee Organisations, is a tool to help refugee organisations ensure they are well run and deliver high quality services. Developed in partnership by the Refugee Council and other refugee organisations, QASRO provides a unique tool to meet the growing demand for quality assurance and performance management.
Based on self-assessment, QASRO enables an organisation to set standards, monitor performance, and make improvements in all aspects of its operation. A portfolio of evidence shows funders and other stakeholders how the organisation maintains standards and improves performance.
QASRO contains three key sections that make it uniquely suitable for refugee organisations:
- Standards in 12 key areas of organisational development
- Guidelines for delivering key services for refugees
- Sample policies and other materials
All three sections reflect the activities and challenges of refugee organisations, and the sample materials were developed by refugee organisations themselves.
A clear, simple introduction shows how to use QASRO, and there is a wide range of information and references throughout, signposting users to key resources including up-to-date regulations, manuals and specialist help.
The introduction also explains what makes QASRO a specialist system and gives a step by step explanation on how to implement it in your organisation.
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Who can use QASRO?
QASRO is designed specifically for frontline organisations providing services to asylum seekers and refugee organisations, including refugee-led community organisations. Projects for asylum seekers and refugees, or non-specialist organisations with asylum-seekers and refugees among their other users, may also find QASRO useful. Second-tier organisations may find QASRO a useful tool in building the capacity of frontline organisations who work with refugees.
Find out more
If you are from an refugee community organisation (RCO) and would like a free electronic copy of the QASRO resource tool you can download the file as a PDF below:
For further information about organisational development support for RCOs through Refugee Council and Refugee Action’s Basis Project, please visit the Basis Project website: www.thebasisproject.org.uk
