Admin Support Volunteer - Refugee Council

Admin Support Volunteer

About the Refugee Council

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and our purpose is to advocate with them for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.

The Refugee Council is one of the leading organisations in the UK working with refugees and people seeking asylum.

Learn more about the Refugee Council here

About STEP Forward

This team provides intense and multi-faceted including provision of ESOL, education, financial and digital literacy, volunteering placements, wellbeing sessions and mentorship for female refugee clients from a range of backgrounds.

About this role

Volunteers will support the STEP Forward Project in ensuring client records are kept up to date on In-Form, our client database.

In doing so, they will gain a valuable insight into the work of the Refugee Council and gain an opportunity to develop their administrative skills and ability to work with large amounts of data.

Main responsibilities

  • Liaising with the STEP Forward Support Worker (and occasionally the ESOL, Literacy & Numeracy Tutor) about what needs inputting onto our client database, In-Form.
  • Coming to the Leeds Office to complete the work on In-Form or logging into our IT systems from home (full training will be provided).
  • Working to transfer information from registers provided by the Hotel Project onto In-Form.
  • Ensuring client files are up to date and activities are recorded correctly reflecting attendance to different activities as well as the numbers of hours volunteers have contributed to each activity.

You will be trained by our STEP Forward Support Worker and will be able to shadow the coordinator in person or remotely until you feel confident in using In-Form yourself. It is also essential you attend a volunteer induction and additional training on how to use In-Form and allow time for regular briefing and de-briefing sessions with the STEP Forward Support Worker.

This role is subject to a satisfactory basic level Disclosure and Barring Service check. Repeat checks are initiated every two years.

You can learn more about this role by downloading our task description here [PDF].

Interested? Contact Shana de Silva at for more information.