View our frequently asked questions in Arabic.

View our frequently asked questions in Farsi.

Download our frequently asked questions in Urdu PDF.

What service is Infoline offering?

The Infoline connects refugees and people seeking asylum with organisations and internal Refugee Council projects that can help, and offer an information, signposting and referral service to asylum seekers and refugees.

Who is Infoline aimed at?

We welcome calls from anyone who is intending to seek asylum, is in the process of seeking asylum, has had an asylum claim refused or has been granted refugee status (or another form of protection leave).  We are especially seeking to reach those who are not connected with services already.

We also welcome calls from people calling on behalf of those in need of support.

What the service is not offering:

We are not an advice giving service, or a casework service. We are here to support people to make connections with appropriate services, including casework and advice services.

Migrant Help hold the government contract for asylum support advice and guidance. We will not be duplicating this work. All enquiries falling within Migrant Help’s contract will be signposted to them.

How does the service work?

The Infoline is a live national Freephone line open Monday, Tuesday, Thursday and Friday 10.30am-1pm and 2pm-4.30pm. To contact the Infoline and speak to our team, please call our Freephone number 0808 196 7272. Enquiries can also be emailed to

Do you have access to interpreters on the Infoline service?

Yes, we have access to a telephone interpreting service to assist with communicating with clients.

How do I get in touch with the Infoline team?

The Infoline is a Freephone number and clients should call the following number: 0808 196 7272 or email

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