Frequently asked questions (FAQ)

We do not have a presence outside of England and have the capacity to only support people residing in the UK.

You can still contact us at 02073466700 or [email protected] for a general advice and guidance. Our team can suggest other organisations or services more suitable for your particular situation or circumstances.

If you are in Scotland or Wales, please contact the Scottish Refugee Council or the Welsh Refugee Council.

If you are in Northern Ireland please contact Bryson Intercultural for support.

You can also reach to us at 02073466700 or [email protected] for general advice and guidance. Our colleagues are here to guide you through all the options available for your particular case or circumstances.

We do not provide advice to people applying for asylum support. If you require advice of this kind, contact the free helpline operated by Migrant Help on: 0808 8010 503.

You can also find out more about the asylum process in the Right to Remain Toolkit.

You can also reach to us at 02073466700 or [email protected] for general advice and guidance. Our colleagues are here to guide you through all the options available for your particular case or circumstances.

We receive a high volume of requests for help with research and unfortunately we do not usually have the capacity to support most of them. We sometimes work with researchers on projects that are focused on improving policy and practice, so if you wish to explore collaboration with us, please send details of the research you are planning to carry out, including its aims and objectives, and we will review them and get back to you.

You can also reach to us at 02073466700 or [email protected] for general advice and guidance. Our colleagues are here to guide you through all the options available for your particular case or circumstances.

We offer support and help for people living across England. You can see a full list of services we provide and regions we cover in our service directory.

You can see a full list of available positions in our job or volunteer sections.

Please contact our freephone England-wide Infoline 0808 196 7272 for signposting to the appropriate service.

The Red Cross can assist you to apply for a family reunion visa.

We cannot help you to find a solicitor. The Right To Remain website provides information on solicitors in your local area.

Therapeutic/mental health services

Contact details

Birmingham Therapeutic Services

Contact details

London Therapeutic Services

Children's Services

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Children’s Service

Advice for new status refugees

Contact details

Refugee Advice Service Barnsley

  • General enquiries: 01226320111
  • The Refugee Council
    Barnsley CVS Building
    23 Queens Road
    Barnsley
    S71 1AN

Contact details

Refugee Advice Service London

Employment support services

Contact details

Refugees into Jobs

Fundraising and donations

Contact details

Supporter Care Team

  • 02073461205
  • [email protected]
  • Supporter Care
    Refugee Council
    PO Box 68614
    London E15 9DQ

Media

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Press Office

Jobs

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Recruitment Team

Training

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Training Team

Finance

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Finance Team

  • Invoices payable to suppliers 02073461058
  • Remittances from customers/funders 02073461273
  • [email protected]

Infoline

Contact details

Infoline

  • 08081967272
  • Freephone signposting service for people seeking asylum and refugees.
    Our opening hours are 9.30am to 12.30pm on Mondays, Tuesdays and Thursdays.

General enquiries

Contact details

Head Office

  • General enquiries 02073466700
  • [email protected]
  • The Refugee Council
    PO Box 68614
    London
    E15 1NS