Our policies - Refugee Council
Refugee Coucil
Search Donate
  • Get support
    • Find a service
      • Our services
        • Advice for new refugees
        • Children & young people
        • Employment
        • Homelessness
        • Integration
        • Infoline
        • Mental health
        • Support for asylum seekers
    • Ukraine support and information
    • Contact a service team
    • Training for professionals
    • Support for RCOs
  • Our work
    • Championing the rights of refugees
      • Research, policy & advocacy
        • Campaigning
        • Work with government and politicians
        • Supporting Refugee Community Organisations
        • Advocacy Network
    • Children and young people
      • Children's Service projects
        • Children’s Advice Project
        • Age Dispute Project
        • Refugee Cricket Project
        • Youth Development Project
      • Mental health projects
        • Mental health services for unaccompanied children
      • Resettlement projects
        • Vulnerable Children’s Resettlement Scheme
    • Integration and employment
      • Crisis support
        • Barnsley Advice Project
        • Helping refugees to find a home
      • Access to healthcare
      • Refugee employment
        • Helping refugee health professionals to join the NHS
        • Starbucks: helping refugees into jobs
        • Just Bread
    • Mental health
      • Unaccompanied children
      • Women
      • Adults
    • People seeking asylum
      • Work and projects
        • Destitution
        • Advice
        • Access to healthcare
        • Children and young people
    • Refugee resettlement
      • Resettlement programmes
        • Syrian Resettlement Programme (VPRS)
        • Vulnerable Children’s Resettlement Scheme
  • Information
    • Refugee & asylum facts
      • Get the facts
        • The truth about asylum
        • Top facts from the latest statistics on refugees and people seeking asylum
        • Asylum stats
        • Refugee resettlement facts
        • Facts about separated children
        • What is the Nationality and Borders Bill?
    • Advocacy information
      • Briefings, research and submissions
        • Parliamentary submissions
        • Policy briefings
        • Research and reports
    • Guides for refugees and practitioners
      • Guides for practitioners
      • Guides for refugees
    • Ukraine support and information
    • Information for Afghans
      • Guidance and support
        • Support and information for people affected by the crisis in Afghanistan
  • Get involved
    • Donate
      • Ways to donate
        • Donate online
        • Give as you earn
        • Leave a gift in your Will
        • Give a gift in memory
        • Make a major gift
        • Our fundraising promise
        • Afghanistan Crisis
    • Fundraise for us
      • Fundraising
        • Do your own fundraising
        • Virtual fundraising events
        • How to donate money from your event
    • Campaign with us
      • Campaign with us
        • Fight the Government’s Anti-Refugee Bill
        • Together With Refugees
        • Families Together
        • Lift the Ban
        • Safe Routes Save Futures
    • Support us through your company
      • Get your company involved
        • Virtual fundraising events
        • Make us your chosen charity
        • Employ refugees
    • Join our community
    • Other ways to help
      • Ways to help
        • Join the Advocacy Network
        • Help resettle refugees through Community Sponsorship
        • Rent a home to refugees
    • Volunteer for us
      • Volunteering for Refugee Council
        • Volunteer stories
        • Volunteer opportunities
  • Latest
    • News & blogs
      • Latest news from Refugee Council
        • News
        • Blogs
    • Training courses
    • Case studies
      • See all of our case studies
        • Asylum support
        • Destitution
        • Children
        • Integration
        • Mental health
        • Resettlement
  • About us
    • About Refugee Council
      • All about us
        • Our team
        • Our patrons
        • Our history
        • Vision, mission and values
        • Our strategy
        • Our impact
        • Annual reports and accounts
        • Our policies
    • Work for Refugee Council
      • Working for us
        • Vacancies
        • Employee case studies
        • Employment terms and conditions
        • Application Guidance
    • Press Office
    • Contact us

Popular search queries

  • Refugee and asylum facts
  • Refugee Council's impact
  • Refugee services
  • Ways to get involved

Our policies

Find our policies for our fundraising and services.
  • Page
    Our fundraising promise
    At the Refugee Council we value the support of our wonderful donors. This is our promise…
  • Page
    Fundraising complaints policy
    Refugee Council aims to maintain high standards in all of its work but we recognise that…
  • Page
    Gender pay reporting
    Gender pay reporting shows the difference between the average earnings of men and women. From April…
  • Page
    Privacy policy

    We will only use the information that we collect about you lawfully. This page tells you…
  • Page
    How to make a complaint about our services
    The Refugee Council is committed to providing high quality services to all its users. However, we…
  • Page
    Safeguarding policies

    Download our Safeguarding Children and Young People policy…
  • Page
    Privacy policy for clients
    The Refugee Council is committed to protecting your privacy and being transparent about how we use your data.
Quick links
  • Press Office
  • About us
  • Jobs
  • Contact us
  • Terms and Conditions
  • Privacy policy
  • Accessibility
Social Links
  • Facebook
  • Twitter
  • Instagram
© Refugee Council 2022
Refugee Council is a registered charity. Charity no. 1014576 Company no. 2727514

We use cookies on our website to track and enhance your user experience. For more information please refer to our privacy policy.


Accept Settings Find out more
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

CookieDurationDescription
viewed_cookie_policy1 yearThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

CookieDurationDescription
_te_sessionNo description
bwid_withoutSameSiteForIncompatibleClients1 yearThird party cookies to enable the embedding of The Guardian video player.
CONSENT16 years 6 months 10 days 12 hoursUsed to store the consent of an user on the site
KRTBCOOKIE_101 year 1 month 4 daysIdentify the user for our programmatic ads - CasaleMedia is an ad exchange network
wp_apipastUsed to recognise you when you return to our website, record information about choices you have made and allow us to tailor the website to your needs.
wp_api_secpastUsed to recognise you when you return to our website, record information about choices you have made and allow us to tailor the website to your needs.
yt-remote-connected-devicesneverStores the user's video player preferences using embedded YouTube video
yt-remote-device-idneverStores the user's video player preferences using embedded YouTube video

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

CookieDurationDescription
__adroll1 year 1 monthThis cookie is set by AdRoll Group, to identify the device when the users move between different Digital Properties, for the purpose of serving targeted advertisements.
__adroll_fpc1 yearThis cookie is set by AdRoll Group, to identify the device when the users move between different Digital Properties, for the purpose of serving targeted advertisements.
__adroll_shared1 year 1 monthThe domain of this cookie is owned by Adroll. This cookie is used for collecting user data across website. The collected data is used to serve more relevant advertisement.
__ar_v41 yearThis cookie is associated with Google DoubleClick. This cookie is used for advertising purposes. It helps in tracking the ads conversion rates.
_fbp3 monthsThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
adrl1 monthThis cookie is used to register data on the visitors. This information is used to optimmize the advertisement relevance.
CMID1 yearThe cookie is set by CasaleMedia. The cookie is used to collect information about the usage behavior for targeted advertising.
CMPRO3 monthsThis cookie is set by Casalemedia and is used for targeted advertisement purposes.
CMPS3 monthsThis cookie is set by Casalemedia and is used for targeted advertisement purposes.
CMRUM31 yearThis cookie is set by Casalemedia and is used for targeted advertisement purposes.
CMST1 dayThe cookie is set by CasaleMedia. The cookie is used to collect information about the usage behavior for targeted advertising.
CMTS3 monthsThe cookie is set by CasaleMedia. The cookie is used to collect information about the usage behavior for targeted advertising.
cookieJartestCookie17 hoursThis cookie is set by the provider Outbrain. This cookie is used by the website operator inorder to know the efficiency of the marketing by determining how the user accessed the website.
fr3 monthsThe cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
IDE1 year 24 daysUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
NID6 monthsThis cookie is used to a profile based on user's interest and display personalized ads to the users.
PUBMDCID3 monthsThis cookie is set by pubmatic.com. The cookie stores an ID that is used to display ads on the users' browser.
t_gid1 yearThe cookie is set by taboola.com. The cookie assigns a unique user ID to users and use this ID for serving relevant advertisement and content.
test_cookie15 minutesThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
tluid3 monthsThis cookie is set by the provider AdRoll.This cookie is used to identify the visitor and to serve them with relevant ads by collecting user behaviour from multiple websites.
VISITOR_INFO1_LIVE5 months 27 daysThis cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
YSCsessionThis cookies is set by Youtube and is used to track the views of embedded videos.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

CookieDurationDescription
_ga2 yearsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_gtag_UA_1206459_11 minuteThis cookie is set by Google and is used to distinguish users.
_gat_UA-1206459-11 minuteThis is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gcl_au3 monthsThis cookie is used by Google Analytics to understand user interaction with the website.
_gid1 dayThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_hjAbsoluteSessionInProgress30 minutesUsed for HotJar Analytics
_hjFirstSeen30 minutesThis is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
_hjid1 yearThis cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjIncludedInPageviewSample2 minutesUsed for HotJar Analytics
_hjIncludedInSessionSample2 minutesUsed for HotJar Analytics
_hjTLDTestsessionThis is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
obuid3 monthsThe domain of this cookie is owned by Outbrain. This cookie is used to distribute content targeted to individuals interest.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

CookieDurationDescription
bwid1 yearThis cookie is set by the provider The Guardian. This cookie is used for embedding The Guardian video player.
PugT1 monthThis cookie is set by pubmatic.com. The purpose of the cookie is to check when the cookies were last updated on the browser in order to limit the number of calls to the server-side cookie store.
vsid30 minutesThis cookie is used for enabling Live Chat facility on the website. The cookie enables to track the connection with the Live Chat and ensures the privacy of a conversation.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Save & Accept
Powered by