The Refugee Council’s Infoline connects refugees and people seeking asylum with organisations that can help. To contact the Infoline, please call our Freephone number 0808 196 7272. The Infoline is a live national Freephone line open Monday, Tuesday and Thursday between 9.30am and 12.30pm.
The Refugee Council’s Infoline aims to connect refugees and people seeking asylum with organisations who can help. This is a short term project to support people during the Covid-19 pandemic.
What we offer
We offer information and signposting that is relevant for your needs and situation. Sometimes we can help people to make contact with organisations and support by making referrals too.
We do not provide advice or guidance. If you need advice and guidance, we will try to help you find a service that can help.
Migrant Help are the primary source of advice for people requiring help with their asylum claim and asylum support and can be contacted on 0808 8010 503.
Who it's for
Anyone who is in England and:
- is intending to seek asylum
- is in the process of seeking asylum,
- has had a decision on an asylum claim, whether a refusal or
- has been granted refugee status (or another form of protection leave)
We also welcome calls from people calling on behalf of refugees and people seeking asylum.
How to access this service
Call 0808 196 7272 between 9.30 and 12.30 on Monday, Tuesday or Thursday. We have very limited capacity at the moment. Please keep trying to call until your call is answered. If your enquiry is not urgent, please call us from mid-October onwards.