The project consists of one-to-one employability support culminating in a tailored four-day intensive course covering interview skills, employer expectations, customer service skills, workplace culture and specific training about Starbucks.  There is a guaranteed interview to become a Starbucks barista at the end of the course.

Alongside this we run training and awareness-raising sessions for Starbucks management which covers topics such as the complexities of the asylum process, overcoming language and communication barriers and cultural issues. This ensures that staff across the company are fully equipped to give refugee employees the best support possible.