Starbucks: Helping Refugees into Jobs - Refugee Council

Starbucks: Helping Refugees into Jobs

In 2017 Starbucks made a pledge to employ 10,000 refugees worldwide within five years—500 of these will find permanent employment as baristas in the UK.

Starbucks and the Refugee Council are working together to help refugees gain the skills they need.

The project consists of one-to-one employability support culminating in a tailored four-day intensive course covering interview skills, employer expectations, customer service skills, workplace culture and specific training about Starbucks.  There is a guaranteed interview to become a Starbucks barista at the end of the course.

Alongside this we run training and awareness-raising sessions for Starbucks management which covers topics such as the complexities of the asylum process, overcoming language and communication barriers and cultural issues. This ensures that staff across the company are fully equipped to give refugee employees the best support possible.



nearly 60% all the candidates that have gone through the programme have remained employed at Starbucks


refugees received employment training in 2018


candidates were successful and are now working as baristas

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The project is part-funded through the European Union Asylum Migration Integration Fund. Making management of migration flows more efficient across the European Union.