How can we help you?
The Refugee Council provides free advice and information to asylum seekers and refugees in UK.
1. Refugee Council can advise on rights and entitlements and the meaning of laws. We do not provide legal advice or legal representation. If we cannot help, we will provide a list of qualified legal representatives.
2. Although we can give immigration advice, we cannot change decisions made by the Home Office or UK Border Agency (UKBA) about someone's case.
3. Refugee Council has received exemption from the Office of the Immigration Services Commissioner to provide immigration advice and holds the Quality Mark for our asylum advice work.
Feedback, comments and complaints about our services
We welcome feedback from clients about our services, please complete our feedback form: www.refugeecouncil.org.uk/feedback.
If you have complaints about our client services please refer to our Complaint leaflet.